Personal Care Field Coordinator
Full Time • Smithfield
Home, Hope and Healing (HHH) has a full-time job opening for a Personal Care Field Coordinator. The position works at our central office in Smithfield and travels throughout our Personal Care Agency (PCA) coverage area. Works weekdays, 8:00 a.m. – 4:30 p.m. with occasional flexibility after-hours based on client and program needs.
Responsibilities include:
The PCA Field Coordinator facilitates the quality and growth of our personal care program by efficiently completing supervisory visits to our PSS (Personal Support Specialist) field staff, admissions visits and “meet and greet” visits. Performs company orientation for new PSS staff and follows up with new hires to ensure smooth onboarding/acclimation to the PSS role. Conducts observed performance visits to new PSSs at 30-, 60-, and 90-day intervals, 30-day follow-up conversations, and coaching at client visits as needed. Ensures positive customer service and accurate, thorough, and timely communication in all interactions with clients/families and HHH professional and paraprofessional staff. Reports to the PCA Program Manager.
Job Requirements:
- PSS certification with at least one year of experience as a PSS, or registered as a CNA, or has a combination of at least 5 years of education and/or experience in a related field. Familiarity with the home care field is a plus. AS degree with 2+ years of office experience is preferred
- Good communication and listening skills with the ability to professionally answer questions and manage conflict from clients, families, staff, and outside organizations
- Ability to prioritize work and meet deadlines
- Reliable and strong work ethic, with excellent customer service skills
- Respect for client/patient confidentiality and privacy
- Good computer skills: ability to enter data and log information into computerized databases; ability to use MS Word, MS Excel, and MS Outlook
- Adult Mandated Reporter training
- Reliable transportation and good driving record
Excellent benefits include:
- Health Insurance with a generous company contribution towards the premium for employees and dependents on the plan, and $2,000 company contribution towards a HRA (Health Reimbursement Arrangement); HSA (Health Savings Account) available for the high-deductible plan
- Dental and Vision Insurance
- Flexible Spending Accounts (medical, limited-purpose medical, and dependent care)
- Paid Time Off accrual for vacation and sick time off, paid Holidays
- 401(k) retirement plan with up to a 4% employer match that is 100% vested
- Employer-paid Life & AD&D Insurance with an EAP (employee assistance program)
- Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc.
- Free RestoreResilience digital program supporting employee health by encouraging healthy habits for mental, emotional, and physical wellbeing
Apply on our website at www.homehopeandhealing.com. Got to Careers tab, select the job under “Current Administrative Openings.” Under "Apply Here" complete a few pre-screen questions, click “Submit Application” then follow the prompts to finish the application. You may opt to add a resume' and a cover letter with the completed application. Questions? Call 207-250-0761. EOE.
Home, Hope and Healing is a Maine Home Health Care agency, providing skilled nursing services for Pediatric and Adult clients and our Personal Care Agency provides personal support services to assist the elderly and adults with disabilities to remain safely in their homes.
We are a team of professionals providing well-coordinated, compassionate services while assisting families in navigating a complex healthcare system. Our vision is to be the most trusted choice in long term homecare in Maine to enhance the lives of everyone we encounter.
Our reputation is the result of hard work, dedication, and compassion for people like you. We hope you will join our outstanding organization.
Visit us at www.homehopeandhealing.com or give us a call at 207-250-0636.