Home, Hope & Healing has a full-time opening for a Client Scheduling Representative working out of our central office in Smithfield. Are you looking to work for a company that values compassion, excellence, healing, integrity, and relationships and for a job where you spend your day making a difference? Then Home Hope & Healing may be the right fit for you.

Primary responsibilities:

Ensures positive customer service and accurate, thorough, and timely communication in all interactions with the care team.
Coordinates schedules for new and existing clients and field staff to ensure schedules are within the client's authorization to receive payment.
Collaborates with the care team to place staff and clients with the right fit.
Engages in problem solving in collaboration with the care team and managers.
Rotates after-hours On Call phone coverage with others (minimum of twice a month).

Education & Experience Requirements: Customer service in health care experience preferred. Familiarity with the home healthcare field/Personal Support Services preferred. AS degree or a combination of education and work experience in an office setting preferred.

Other Job Requirements:

Good communication and listening skills.
Ability to work independently, prioritize work and meet deadlines.
Ability to effectively multi-task in a high-functioning environment.
Ability to handle and adapt to changes.
Attention to detail, problem solving and follow through.
Reliable with a strong work ethic.
Excellent customer service skills, and respect for client/patient confidentiality and privacy.
Excellent phone etiquette.
Good computer skills: ability to enter data and log information into electronic medical records; ability to use MS Word, MS Excel, and MS Outlook
Ability to navigate through smart phones.

Benefits

Excellent benefits include:

· Paid Time Off accrual for vacation and sick time off; paid Holidays

· 401(k) retirement plan with up to a 4% employer match that is 100% vested

· Employer-paid $20,000 Life & AD&D Insurance with EAP (employee assistance program)

· Dental and Vision Insurance

· Health Insurance with a generous employer contribution towards the premium for employees and their dependents on the plan, and $2,000 employer contribution towards the deductible (HRA – Health Reimbursement Arrangement); HSA (Health Savings Account) available for those on the high-deductible plan

· Flexible Spending Accounts (medical, limited-purpose medical, and dependent care)

· Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc.

· Free RestoreResilience digital program supporting employee health by encouraging healthy habits for mental, emotional, and physical wellbeing

Apply on our website, www.homehopeandhealing.com. Under the Careers tab, select the job, complete pre-screen questions, click “Submit Application” then follow the prompts to finish applying. To learn more please call 207-250-0636.

EOE

Home, Hope and Healing is a Maine Home Health Care agency, providing skilled nursing services for Pediatric and Adult clients and our Personal Care Agency provides personal support services to assist the elderly and adults with disabilities to remain safely in their homes.

We are a team of professionals providing well-coordinated, compassionate services while assisting families in navigating a complex healthcare system. Our vision is to be the most trusted choice in long term homecare in Maine to enhance the lives of everyone we encounter.

Our reputation is the result of hard work, dedication, and compassion for people like you. We hope you will join our outstanding organization.

Visit us at www.homehopeandhealing.com or give us a call at 207-250-0636.